Trustpilot
INSTALLATION SERVICE AVAILABLE FOR THE PRODUCTS WE SUPPLY
01568782241
SPECIALIST IN DOMESTIC & COMMERCIAL OUTDOOR PLAY EQUIPMENT AND SURFACES FOR OVER 20 YEARS
0

Basket

£0.00

Blue Rabbit delivery and general information – after purchase

Thank you for placing an order with us.

Please take a few minutes to read the information below.

USEFUL INFORMATION:

Please make sure you looked at the tabs on the product ordered, for FAQs, building tips and installation.

DELIVERY INFORMATION:

Lead time is around 2-3 weeks from order, however, Dates are NOT GUARANTEED.

For complete climbing frame orders you will be contacted by the delivery company to arrange a delivery date.

Van service:
Please note that this is a KERBSIDE DELIVERY, it will be to driver’s discretion to leave items further away from the vehicle. Drivers are not insured to go through houses, they will not go indoors. 
The transport company will contact you to arrange a date and time for delivery once they have collected the order from us.
Please make sure you check the delivery, to see if there are any missing parcels and also check for the condition of the parcels for any signs of damage.
Parcels are numbered and you will be shown a packing list with the items delivered and their contents.
Inside each box of towers and modules there is a cutting list with the timber lengths and number of pieces of each. You should check this before installation is carried out.
Any damages need to be reported to Active Garden as soon as possible and before commencing installation.
DX couriers:

Modules on their own will be sent with DX courier service.

We will contact you before dispatching to arrange a suitable date.

DX sends an email with details, but no ETA.

Same conditions apply as per VAN service. They will only deliver kerbside and can leave the item safe.

If there are any access restrictions please contact us to discuss this. We will endeavour to meet your needs.

How Blue Rabbit is packed: 

This is an example of a small tower, the Kiosk. Large combinations will have large amount of parcels, around 40 or more depending on the combo chosen.
packed climbing frame

HOW TO CHECK THE TIMBER BEFORE INSTALLATION

When we cut and pack the timber, we add a letter to the end of the timber that corresponds to the letters on the cutting list in the product’s manual.

We only put a letter on the top piece, so it doesn’t show in all pieces once the climbing frame is built.

This will help you check the timber before commencing the installation.

 

LOOKING AT THE INSTRUCTIONS:

When this option for timber quantities appear, use planks in between the maximum* and minimum ** dimensions (120mm) so you will have a quantity in between those.

  When this option for timber sizes appear, use the correct one for the platform height you have chosen for your frame:
We have produced a video explaining the instructions.

PRODUCT INSTALLATION:

You must ensure that you have received and checked your order in full before booking any fitters or contractors. Active Garden Ltd will not be liable for any economic loss or claims (including without limitation loss of revenues, data, profits, expenses, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses due to fitters and contractors not being able to continue installation as a result of missing, damaged, non-delivery or incomplete delivery of goods ordered from Active Garden Ltd.

Where Active Garden Ltd provide details about installers or where you use your own installer the contract is between you and the installer. Therefore we cannot accept any liability claims arising from the installation of products purchased from us, and in the event of any queries or problems arising from work carried put by the installers, customers must contact the installer concerned. We trust that our recommended installers will do an excellent job, so if you have any problems or concerns, we are happy to talk to you about it. The installers are fully insured.

Please do not hesitate to contact us should you need further information.

This will close in 3 seconds