Thank you for placing an order with us.
Please take a few minutes to read the information below.
Please make sure you looked at the tabs on the product ordered, for FAQs, building tips and installation.
Lead time is around 2-3 weeks from order, however, this might change depending on to the Covid-19 situation – Dates are NOT GUARANTEED.
You will be contacted to arrange a delivery date prior to dispatch.
We can deliver with a private van service or Tuffnells.
For Van service:
For Tuffnells courier:
IF THERE ARE ANY MISSING OR DAMAGED PARCELS, PLEASE SIGN THE COURIER PAPERWORK AS MISSING OR DAMAGED and notify us immediately.
HOW TO CHECK THE TIMBER BEFORE INSTALLATION
When we cut and pack the timber, we add on the end of the timber a letter, that corresponds to the letters on the cutting list in the product’s manual.
We only put a letter on the top piece, so it doesn’t show in all pieces once the climbing frame is built.
This will help you check the timber before commencing the installation.
LOOKING AT THE INSTRUCTIONS:
When this option for timber quantities appear, use only the lower quantity (on the left)
You must ensure that you have received and checked your order in full before booking any fitters or contractors. Active Garden Ltd will not be liable for any economic loss or claims (including without limitation loss of revenues, data, profits, expenses, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses due to fitters and contractors not being able to continue installation as a result of missing, damaged, non-delivery or incomplete delivery of goods ordered from Active Garden Ltd.
Where Active Garden Ltd provide details about installers or where you use your own installer the contract is between you and the installer. Therefore we cannot accept any liability claims arising from the installation of products purchased from us, and in the event of any queries or problems arising from work carried put by the installers, customers must contact the installer concerned. We trust that our recommended installers will do an excellent job, so if you have any problems or concerns, we are happy to talk to you about it. The installers are fully insured.
Please do not hesitate to contact us should you need further information.